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Monday, September 10, 2007

Telekom Malaysia Berhad (TM) would like to inform its customers that its Internet services are experiencing some degradation in performance due to fault with circuits on APCN and SMW3 cable systems linking Malaysia to Taiwan and Japan. As a result, Internet services customers may experience slow browsing when accessing websites hosted in Taiwan and Japan at this time. However, traffic to other countries is not affected.

Restoration works on the affected cables are already in progress while some of the traffic has been rerouted to alternative routes to reduce traffic congestion. TM is carrying out immediate restoration works to rectify the problem. We shall make further announcements to keep you updated on the progress.

TM apologizes for any inconvenience caused by this, whilst at the same time, we would like to assure you that we are doing all that is necessary in order to restore our services as soon as possible.

Customers can call TM at 100 and select “Internet Services” or e-mail us at custcare@tm.net.my for any Internet related problems.

From: TM

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